|A website is no different from a physical retail store in that people want to feel like they're getting service. Websites and physical stores suffer a similar problem: it's shocking how many people shop all the way to checkout and decide to opt out of the purchase!
Trip-A-Deal, an online bookings company says, "62% abandoned at checkout. Probably because the questions that customers have are not being answered. Through using Desk.com, we have the ability to engage our customer at the point of sale which basically gives us the opportunity to answer questions that occur."
"What we've seen instantly is an increase in our revenue. Using Desk.com, our conversion rate at checkout has improved by 70%. By being able to put that personal touch on any sale that we make."
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