| Is Your Store Making Decisions For Customers? |
| Store owners telling their customers not to shop at their website.
* No phone number for customer service
* No about us page
* Check out pages contains security warnings
* Links to pages that REMOVE them from the store
* Confusing check out processes. |
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| Providing Customers Incentives To Return |
| It costs twice as much to gain a new customer as it does to hold on to an existing one. There are six proven actions any small business can take to ensure a customer stays a customer.
1. Provide a Progress Report – Show your customer or client the work you've been doing.. |
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| Rewards Programs Foster Long Term... |
| It is said in business that customer acquisition is an investment but profitability is built on customer retention. In other words, it typically costs you more to sell to a new customer than it does to a current one. As a result, your profits are higher when you sell to those who... |
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