eBusiness Help
Easy to Use Hosted Support Solution - No software to install
Complete solution automates email, FAQs, ticket tracking, live chat, advanced reporting, POP email importing, more
Boost your new or existing Google listing
Complies with Google best practices
Accept All Major Credit Cards
Secure and flexible e-commerce payment solutions

Free Software Archive:
Enterprise and Home Networking Downloads

WebProWorld eCommerce Forum

Rent a Car Shopping Cart
Can anybody guide me to choose the right solution for a client, that has as rent a car business. I have to choose between a proven solution or in-house.

Paypal is costing me a fortune
As my website just got out of the Google sandbox, I have an increase of sales. However, when I check my stats this month, I have 35 out of 45 carts abandoned this month.

Do I have to go to a different site for payment?
I am going to have a go at making a shopping cart from scratch using php and mysql. I'd rather have complete control over the product.



Recent Articles

e-Tailers Turn to Blogs
Online merchants - e-tailers - have taken to the blogosphere, according to a New York Times article from Bob Tedeschi.

Sun Fires Salvo At Microsoft, IBM RFID Initiatives
Sun recently announced a new version of its Java-based software, RFID ME, for RFID readers.

Conversagent Kicks Up Customer Service
Every company is in the customer service business. They may say they're in the fast food business or the book selling business or cable TV business, but in the end business won't succeed if you don't offer good service to your customers.

High Court Keelhauls Grokster On P2P Piracy
The Supreme Court of the United States (SCOTUS) handed down a unanimous ruling in favor of MGM in MGM V Grokster Inc. (Case #04-480).

Google vs. PayPal: Is a Battle for the Title of 'The Online Payment System' Pending?
The Wall Street Journal broke the news on Friday that they had received information from sources "in the know" about Google, Inc.'s plans to create an online payment system -possibly named "Google Wallet"...

Google Wallet to Fatten Google's Wallet
This week, Google leaked information about another very smart thing they've done. Google is about to introduce an online payment system to help facilitate e-commerce.

Google May Add PayPal To List of Competitors
Reports are going around that Google is considering launching an online payment service that would compete with PayPal. An anonymous online retailer told the New York Times about it.

07.11.05


A New Kind Of Conversation Is Needed With Microsoft

By Robert Scoble

Last week Microsoft made a big step on working with the community. We saw what can happen if you put something out there, put your ear to the ground, and then refactor based on what you hear.

But, now, it's time to step up the game. I'll be honest. We haven't been listening to the rumbling herd very well. We got blogging pretty well. MSN Spaces is on fire. More than 15 million spaces have been created since opening in December. 15 million!

The IE team is on fire. They understand the power of browse, search, subscribe. That's a deep transformation that I thought would take a lot longer to happen.

The Mappoint Team is coming soon with Virtual Earth. Yeah, Google Earth is 3D and all that (congrats to Google -- it's freaking awesome), but Virtual Earth is gonna suprise you as to what it helps you do and how it helps you connect to real-world things around you. Chandu over there understands the power of letting people put their own stuff on maps (he's the guy who built the blog map to my right).

Reach Targeted Active Internet Users With Contextual Listings
Sign up now and get $50 in FREE CLICKS

But, there are other trees in the new media forest still to evolve. We need a new kind of conversation to make sure these teams not only do what's right, but do what's best for you as a customer and someone who uses this stuff.

"But I hate Microsoft and don't want to help you out," I can hear some of you saying.

Fine, but let's turn it around.

Let's say you're an iTunes user. Will Steve Jobs make sure that he keeps iTunes ahead of Microsoft's stuff? So far he has. He added podcasting support yesterday. Why? Cause he wants to make sure customers are given best-of-breed capabilities. He knows that the minute a better player or podcasting service comes along that the word-of-mouth network will bring that new service or player huge numbers of new customers.


So, let's go at it another way. What do you want in future versions of iTunes? Do you want to be able to take your feeds out of iTunes and put them into iPodder, for instance? Or Doppler? Or vice versa?

33,000 of you watched the RSS video on Channel 9 over the past few days. But, we've only heard from about 100 of you. That means there's a HUGE number of people who just are staying quiet and not becoming part of the conversation. Why? You think you have nothing to say? I tell you, if 1,000 of you wrote "I listen to podcasts" over on Channel 9 product planners around the world would pay attention. It takes a very small number of people to move companies. But they MUST show up, otherwise those of us who think we are hearing a new customer base get ignored.

Here's my agenda for the next couple of years:

1) I want an "Internet Content Sharing Suite" that does it all with simple, common, interfaces. Think back to 1989. Back then you needed to buy a word processing program from one vendor. A spreadsheet from another. A presentation program from another. And a database from yet another. Then Microsoft came out with the Office Suite that did it all. Why was that important? Cause the four apps in the suite worked together (yeah, I know it's not perfect, but it's a lot better than it used to be). They all came for one price. One support system. In one box.

Now, think about the Internet Content Creation software out there today. You need a blog tool from one vendor. A photo sharing tool from another. A wiki from yet another. A podcasting service from yet another. And a video blogging tool or service from yet another. None of these work together. Really. You should come and talk to me about how they COULD work together someday. But, they don't. The neat thing about RSS is that it shows the way how they all COULD work together. Everyone missed Dave Winer's demo of his OPML tool. Even Dave missed the power of that thing. OPML is the glue that COULD bring all these things together. But, Microsoft is so far away from understanding that it isn't even funny. And I work there, so I can't imagine how far away other big companies are from understanding this stuff.

A challenge to Microsoft: can we work together with the community to build such a suite without needing to own it all? Can we work with Google, Yahoo, iPodder, Technorati, Pubsub, Feedster, and all the others to build a really killer world where my son can share his info and his lists and his other stuff? Or, are we going to only want to live in our own world? Hint: this isn't like 1995. If we try to own it all we'll end up owning none of it. Apple is already kicking our ass. So is Google. Are we ready to cede EVERYTHING on the Internet to those two? (Hint: Yahoo isn't getting much of the PR -- yet, but they have grown their traffic dramatically over the past few months I hear. How did they do that? By supporting RSS before other big portals did).
Read the Rest of the Article

About the Author:
Robert Scoble is the founder of the famous Scobleizer blog. As an employee of Microsoft, Robert Scoble is recognized as the most prominent corporate blogger in the world.

About eCommerceTrends
eCommerceTrends stays on the cutting edge of the evolution of eCommerce and how that affects business decisions. eCommerceTrends believes that eCommerce Trends Become Strategy.

eCommerceTrends is brought to you by:

WebProNews.com Jayde.com
MarketingNewz.com SalesNewz.com
CareerNewz.com InvestNewz.com
SohoDay.com WebsiteNotes.com
AdvertisingDay.com ManagerNewz.com
SearchNewz.com CRMNewz.com

 

-- eCommerceTrends is an iEntry, Inc. publication --
iEntry, Inc. 2549 Richmond Rd. Lexington KY, 40509
2005 iEntry, Inc.  All Rights Reserved  Privacy Policy  Legal

archives | advertising info | news headlines | free newsletters | comments/feedback | submit article


eCommerceTrends Home Page About Article Archive News Downloads WebProWorld Forums Jayde iEntry Advertise Contact eCommerceTrends News Archives About Us Feedback WebProWorld Forum eCommerce Trends Become Strategy